What to Know Before You Glow

Privacy Policy

A legal disclaimer

At Hidden Oasis, all services are performed by trained and licensed professionals using industry-standard tools, techniques, and products. By booking and receiving services with us, you acknowledge and agree to the following:

Results may vary depending on individual hair, skin, and lash conditions, as well as at-home care.
Hidden Oasis is not responsible for any adverse reactions to products or services if known allergies, sensitivities, or medical conditions were not disclosed in advance.
The information and recommendations provided by our team are based on professional experience and are not intended as medical advice or to replace care from a licensed healthcare provider.
Clients receive services at their own risk and are responsible for communicating any discomfort or concerns during the appointment.
Hidden Oasis reserves the right to refuse service to anyone for any reason, including health or hygiene concerns, inappropriate behavior, or failure to comply with our policies.

By proceeding with any appointment or service, you confirm that you have read, understood, and agree to this disclaimer.

Privacy Policy - the basics

At Hidden Oasis, we respect your privacy and are committed to protecting your personal information. When you book an appointment or fill out a form, we may collect your name, contact details, and service preferences. This information is used only to manage your appointments, provide personalized services, and keep in touch with you (if you’ve opted in). We never sell or share your personal information with third parties, except trusted providers we use for booking, payments, or communication. Your information is kept secure, and you can request to update or delete it at any time by contacting us.

Terms & Conditions

By booking an appointment with Hidden Oasis, you agree to the following terms and policies.

Appointments can be made online, in person, or by phone. A valid card may be required to reserve your appointment. Clients under 18 must have parental or guardian consent.

If you arrive more than 15 minutes late to your appointment, we may need to reschedule your service and apply a fee. We do our best to accommodate when possible.

Payment is due at the time of service. We do not offer refunds on services. If you are unhappy for any reason, please contact us within 48 hours so we can work with you to resolve it.

Please let your service provider know about any allergies, sensitivities, or medical conditions before your appointment. We reserve the right to refuse service for health and safety reasons.

Hidden Oasis is a safe and respectful space. We do not tolerate inappropriate or disrespectful behavior toward our team or guests. Any such behavior may result in refusal of service.

Gift cards and promotional offers are non-refundable and must be mentioned at the time of booking. Some promotions may have expiration dates or service limitations.

We may update these terms at any time, and all changes will be posted to our website.

By receiving services at Hidden Oasis, you agree to these policies and terms.

Cancellation & No-Show Policy

We kindly ask that you respect our time by giving notice if you need to cancel or reschedule your appointment.

Canceling an appointment within two days of your scheduled time will result in a charge of 50% of the appointment total.

Canceling on the same day or not showing up at all will result in a charge of 100% of the appointment total. This fee must be paid before any future appointments can be booked.

No exceptions.

We understand that life happens, and we appreciate your understanding and support in helping us honor the time we reserve just for you.